INTRODUCTION
Synte AI ("we," "us," or "our") is committed to protecting the privacy of individuals who access and use our Services. This Privacy Policy describes how we collect, use, share, and safeguard personal information through our website, applications, and any associated services (collectively, the "Services").
By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Services.
We handle your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant European privacy frameworks.
If you have questions about this Privacy Policy, please contact us at support@synte.ai.
INFORMATION WE COLLECT
Information you provide directly:
- Account information: Name, email address, and other registration details when you create an account.
- Billing information: Transaction records and payment method, processed through our third-party payment provider (Polar). We do not store full payment card numbers.
- Chat inputs: The content of prompts, messages, or other data you enter into the platform, including timestamps and session identifiers.
- Support communications: Your contact details and the content of messages you send us.
Information collected automatically:
- IP address, browser type, operating system, device type, and language settings.
- Usage data: pages viewed, features used, session duration, and navigation paths.
- Approximate geolocation inferred from your IP address.
- Log and diagnostic data for debugging and performance monitoring.
HOW WE USE YOUR INFORMATION
- To provide, maintain, and improve the Services.
- To process payments and manage subscriptions.
- To communicate with you about your account and our Services.
- To provide customer support and resolve issues.
- To ensure platform security, prevent fraud, and enforce our Terms.
- To comply with legal and regulatory obligations.
- To analyze usage patterns and improve user experience.
We do not sell or license your personal information to third parties.
LEGAL BASIS FOR PROCESSING
We process your personal information based on one or more of the following legal grounds:
- Performance of a contract: To deliver the Services you have subscribed to.
- Legitimate interests: To improve our Services, prevent fraud, and ensure platform security.
- Consent: Where you have explicitly agreed, such as for marketing communications. You may withdraw consent at any time.
- Legal obligation: To comply with applicable laws and regulations.
HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information. We may share your information in limited circumstances:
- Service providers: Third parties who assist with hosting, payment processing, customer support, and analytics. They are contractually bound to process your data only for specified purposes.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
- Aggregated data: Non-identifiable, aggregated data may be shared for analytics or research purposes.
COOKIES AND TRACKING
We use cookies and similar technologies to enhance functionality, personalize experiences, and analyze usage. These include:
- Strictly necessary cookies: Required for the Services to function.
- Performance cookies: Help us understand how users interact with the platform.
- Analytics cookies: Used with tools such as Google Analytics to measure engagement.
Where required by law, we will obtain your consent before placing non-essential cookies. You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect the functionality of the Services.
USE OF AI TECHNOLOGIES
The Services are powered by multiple AI language models. When you interact with the Services, your inputs are processed to generate responses. In most cases, inputs are not stored in a way that links them back to you personally.
We do not use your personal information — including your name, contact details, or payment data — for training AI models. We may use de-identified and anonymized interaction data to improve system performance, in compliance with applicable data protection laws.
YOUR RIGHTS AND CHOICES
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information.
- Restriction: Request that we limit processing of your data in certain circumstances.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Portability: Request transfer of your data to another organization where technically feasible.
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at support@synte.ai. We may verify your identity before fulfilling your request. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
ACCOUNT DELETION
You may request deletion of your account and associated personal data at any time by visiting our account deletion page or contacting us at support@synte.ai.
Once deleted, your account cannot be recovered. We may retain certain information as required by law, to resolve disputes, or to prevent fraud. Such retained data will be securely stored and not used for any other purpose.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing the Services, meeting legal obligations, and resolving disputes. When data is no longer needed, we delete or anonymize it.
DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption in transit (TLS) and at rest for sensitive data.
- Access controls based on the principle of least privilege.
- Regular security reviews and vulnerability assessments.
- Incident response procedures for potential data breaches.
No system is 100% secure. In the event of a data breach posing significant risk to your rights, we will notify you and relevant authorities as required by law.
CHILDREN'S PRIVACY
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
INTERNATIONAL DATA TRANSFERS
Synte AI is operated within the European Union and primarily serves users within the European Union and internationally. If your data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your personal information in accordance with GDPR requirements.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide additional notice via email or a prominent notice within the Services. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: support@synte.ai
Address: