Refund Policy
At Synte AI, our goal is to provide you with high-quality, comprehensive solutions. We are committed to your satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.
1. Subscription Cancellation
1.1 We offer a trial period for our services. If you request a cancellation of a trial through the designated channels before the end of your trial but are still charged, please contact us and if we can verify timely receipt of your cancellation request we will refund you.
1.2 If you choose to continue with your subscription after the trial period ends, you are agreeing to ongoing, recurring billing as outlined in our subscription disclosure.
2. Recurring Billing Disclosure
2.1 By subscribing to Synte AI you agree to recurring billing based on your chosen subscription plan.
2.2 Subscription fees will be billed in advance of each billing cycle.
2.3 You can cancel your subscription at any time to prevent future charges.
2.4 Subscription fees are non-refundable once a billing cycle has commenced. However, if you cancel before the start of the next billing cycle, you will not be charged for that cycle.
3. No Refund Conditions
3.1 Once a customer agrees to and activates a subscription, there will be no refunds for the subscription fee paid, except as stated above.
3.2 If a customer cancels their subscription during the trial period before it ends, they will not have their subscription renewed.
3.3 Subscription fees are billed in advance. If a customer cancels after a billing cycle has commenced, no refund will be issued for that cycle.
3.4 Customers may cancel at any time to prevent future charges. Refunds will not be provided for partial billing cycles or unused portions.
3.5 Technical errors occurring within 30 days of purchase may be considered on a case-by-case basis, subject to review by our support team.
